Privacy Policy

We collect information you provide directly — such as your name, email, phone number, and, for vendors, business details. We also collect information generated as you use the platform, like bookings, messages, reviews, and payment records.

We use your information to operate the marketplace: to create and manage your account, process bookings and payments, connect customers with vendors, send relevant notifications, and improve the service. Vendors' public profiles and approved listings are visible to other users.

When you make a booking, relevant details are shared between the customer and the vendor so the service can be delivered. We share data with payment processors to complete transactions. We do not sell your personal information.

We use industry-standard measures, including database-level access controls, to protect your data. No method of transmission or storage is completely secure, but we work to safeguard your information.

You can view and update your profile information from your account settings at any time. You may request deletion of your account by contacting us, subject to records we are required to retain.

We use cookies and similar technologies to keep you signed in and to remember your preferences, such as whether you're browsing as a customer or vendor.

For privacy questions or requests, email us at support@thevow.mw.